At Amare, we build consumer brands Filipinos can trust. In a market where it is easy to be let down by what you buy online, we think a promise only matters if it is kept. So every Amare brand stands behind its products with a money-back guarantee, and every one of them follows the same principles below.
Each brand sets the specific terms for its own products, such as how many days you have to decide. You will find those on each brand’s Refunds and Returns page, linked at the bottom of this page.
The promise we make across every brand
1. If your complaint is valid, we refund you. If a product did not do right by you and your claim meets the terms of the guarantee, you get your money back. This is not a slogan. It is how we operate.
2. You have a clear window to decide. Every guarantee has a set number of days, counted from the day your order is delivered, not the day you placed it. Give the product a fair try within that time, and if it is not right for you, reach us before the window closes.
3. One message starts your claim. Send the brand your order number, tell them what happened, and include your photos. With clear proof, your claim moves. We will never interrogate an honest customer.
4. We decide fast, and we pay fast. We decide within 2 business days of receiving your complete claim. Once approved, your refund is sent by GCash or bank transfer within 2 to 3 business days. If a transfer does not go through, we contact you within 1 business day to confirm your account.
5. It counts wherever you bought from our official stores. Our websites and our official marketplace stores are all covered. If a marketplace’s own return window has already closed, message the brand directly and we will handle it ourselves.
6. The terms you bought under are the terms we honor. Your guarantee is the one that was in effect on the day you ordered. If we ever change our terms, your existing order keeps the promise you were given.
7. A reaction is always urgent. If a product causes any unexpected reaction, stop using it and message the brand right away with photos. Reactions are handled immediately, with no waiting period.
8. Fair for everyone. To keep this promise generous, the guarantee covers each product once per customer, for purchases made through official channels, and we may decline claims that show a pattern of abuse. Depending on the claim, we may ask for a product to be returned as part of our review. For most claims we will not need it back.
Our brands’ guarantees
| Brand | Guarantee | Full terms and how to claim |
|---|---|---|
| Zenith | 60 days for hair products, 30 days for skin products | Zenith Refunds and Returns |
| Luxi | 30 days for skincare products | Luxi Refunds and Returns |
To make a claim, contact the brand you bought from directly. Their team handles your claim from start to finish.
Your rights
Our money-back guarantee is something we offer on top of your rights as a consumer. It does not take away or limit any rights you have under Philippine law.